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Company

Verve Wine is a new place to buy wine online. We curate delicious wines that are thoughtfully and carefully produced from around the world, and deliver them to your door. We also have stores in NYC and San Francisco where we host wine tastings, classes and events.

We travel the world meeting passionate winemakers and make selections based on their great work. Each wine at Verve has been tasted by our team and chosen because we think it’s worth getting to know.

If you make or sell wine and are interested in selling through Verve Wine, please contact hello@vervewine.com we’d love to try it!

Yes! The Grand Tour is our wine club, created to highlight wines we love. Each month features a different region, delivered straight to your door. For further information, visit grandtourwine.com.

Sign up for our email list via the website and we’ll keep you in the loop!

Account Setup and Ordering

Members can track their order history to remember wines they love, build wish lists for future purchase, save payment info for faster checkout, and receive special offers and promotions that are not posted to the site.

If you are not happy with your purchase for any reason, please reach out to our team at hello@vervewine.com and a member of our team will get back to you shortly.

The promo code that you are attempting to use may be expired or invalid. Check to make sure it is spelled correctly. If all fails, email hello@vervewine.com

Email hello@vervewine.com and we’ll help you with the cancellation.

If you have a Verve Wine account you can track the order via your order history page.

If you do not have a Verve Wine account, email us at hello@vervewine.com and we’ll let you know where it’s at.

Shipping

HOLIDAY SHIPPING SCHEDULE (CHRISTMAS) FOR THE NEW YORK LOCATION 

We cannot guarantee Ground shipments ordered after December 12th to be delivered before Christmas. States closer to NY will likely still receive orders placed up to the 18th before Christmas Day, though this is not guaranteed. West Coast locations ordering from NY may or may not be delivered before the holiday if ordered after the 12th with Ground shipping; alternatively, West Coast customers may order from the SF store for (likely) faster delivery.

Thursday, December 19th, is the last day to ship UPS 2nd-Day Air service for delivery before Christmas for all customers.

Manhattan deliveries can be delivered by Christmas Day when placed on the 23rd up until 2pm (orders over $150 are free delivery, less than $150 incurs a $20 delivery charge.) For orders placed on the 24th, please call the shop to arrange same day delivery. Additional charges may apply.

Online orders placed on the December 25th or 26th will be shipped on the 27th.

HOLIDAY SHIPPING SCHEDULE (NEW YEAR'S) FOR THE NEW YORK LOCATION 

We cannot guarantee Ground shipments ordered after December 18th to be delivered before New Year's Eve. States closer to NY will likely still receive ordered placed up to the 26th before New Year's Eve, though this is not guaranteed. West Coast locations ordering from NY may or may not be delivered before New Year's Eve if ordered after the 18th with Ground shipping; alternatively, West Coast customers may order from the SF store for (likely) faster delivery.

Friday, December 27th is the last day to ship UPS Next-Day Air for delivery before New Year's Eve.

Orders placed on the 25th or 26th with 2nd-Day Air shipping will ship out on the 27th and will likely be delivered after the New Year. Only UPS Next-Day Air orders are guaranteed to be delivered before New Year's Eve.

Manhattan deliveries can be delivered by the 31st when placed on the 30th by 2pm (orders over $150 are free delivery, less than $150 incurs a $20 delivery charge). For orders placed on the 31st, please call the shop to arrange same day delivery. Additional charges may apply

HOLIDAY SHIPPING SCHEDULE (CHRISTMAS) FOR THE SF LOCATION

We cannot guarantee Ground shipments ordered after December 12th to be delivered before Christmas. States closer to SF will likely still receive ordered placed up to the 18th before Christmas Day, though this is not guaranteed. East Coast locations ordering from SF may or may not be delivered before the holiday if ordered after the 12th with Ground shipping; alternatively, East Coast customers may order from the NYC store for (likely) faster delivery.

Thursday, December 19, is the last day to ship UPS 2nd-Day Air service for delivery before Christmas for all customers.

Local deliveries (7x7 SF Peninsula) can be delivered by Christmas Day when placed on the 23rd up until 2pm (orders over $150 are free delivery, less than $150 incurs a $20 delivery charge). For orders placed on the 24th, please call the shop to arrange same day delivery. Additional charges may apply.

Online orders placed on the December 25th or 26th will be shipped on the 27th.

 HOLIDAY SHIPPING SCHEDULE (NEW YEAR'S) FOR THE SF LOCATION

We cannot guarantee Ground shipments ordered after December 18th to be delivered before New Year's Eve. States closer to SF will likely still receive orders placed up to the 26th before New Year's Eve, though this is not guaranteed.

Friday, Dec. 27th is the last day to ship UPS Next-Day Air for delivery before New Year's Eve.

Orders placed on the 25th or 26th with 2nd-Day Air service will ship out on the 27th and will be delivered after the New Year. Only UPS Next-Day Air orders are guaranteed to be delivered before New Year's Eve.

Local deliveries (7x7 SF Peninsula) can be delivered by the 31st when placed on the 30th by 2pm (orders over $150 are free delivery, less than $150 incurs a $20 delivery charge). For orders placed on the 31st, please call the shop to arrange same day delivery. Additional charges may apply.

Time in transit is dependent on your location. You can expect to receive your delivery within 3-7 business days. As soon as the shipment leaves the warehouse, you will receive a shipping notification along with tracking information.

NO SHIP STATES
Due to laws restricting the shipments of alcohol, we currently can not ship wine to
Alabama, Arkansas, Hawaii, Illinois, Kentucky, Michigan, Mississippi, Oklahoma, Texas, and Utah 

We currently can ship spirits to New York, California, and District of Columbia.

We're excited to share we now offer Standard and Flat Rate shipping options for orders going to all shippable states.

Flat Rate shipping is $12 on orders $150 or over coming from a single shop only. For orders under $150 coming from a single shop our rate is $20. When shopping from both locations, our flat rates combine. For example, an order containing items from SF that total over $150 and items from NY that total over $150 will be charged $24.

If your selected bottles are coming from your local store, we offer city-wide local delivery in Manhattan and San Francisco 7x7 (free for orders $150 and over, $20 for orders under $150). We also offer 2 hour local delivery to these areas everyday if you place your order between the 11:30am and 4pm. If you're right in the neighborhood, neighborhood delivery is on us.

We also have a curbside pickup option at checkout if you'd rather buy your bottles online and pick them up at the store yourself.  Curbside pickup of course is always free.

Please note: unfortunately at this time we cannot process orders that have multiple shipping options in the same order, if you'd like to ship some bottles and have others picked up at the store or local delivery, you'll need to separate your order into two orders and checkout twice- one for local delivery/store pickup and one for shipping. 

If you have any questions about your shipping fee, email hello@vervewine.com

We do offer 2-Day Air as a shipping option at checkout. For other options please email us at hello@vervewine.com and we’ll find the best solution for you.

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, please place a separate order for each destination.

A person of 21 years of age must be present to accept delivery. Shipping carriers will attempt to deliver three times, then will be returned to our warehouse. A re-delivery fee of $20 will be incurred for second shipment.

Yes (encouraged).

CITYWIDE DELIVERY
All orders in Manhattan (Below 96th St) and San Francisco (7x7) placed by 3:00pm may be delivered same day, contingent upon availability of couriers. While we offer free local delivery on orders over $150, additional fees may apply for same-day delivery.

LOCAL & SAME-DAY RUSH DELIVERY
Free delivery is available within our immediate neighborhood, with same-day drop-off guaranteed if placed by 7:00pm. For same-day delivery outside of Tribeca or Pacific Heights, please call the shop at (212) 810-2899 or (415) 896-4935, respectively, and inquire with our teams.

On every product, right above the ADD TO CART BUTTON you can see if that product is available at your store for local delivery or in store pickup. If a product isn't currently available at your local store, take advantage of our flat rate and standard shipping options!

Most shipping services will allow for changement of ship date. Please contact your shipping service directly for further information.

If you have a Verve Wine account, you may change your shipping address in your settings. If you’ve already placed the order, it’s best to email us at hello@vervewine.com and we’ll make sure that it gets to the right address.

Yes! We are happy to hold orders during seasonal weather extremes at no additional cost until temperatures are more moderate to ship. Please indicate your preferences at checkout or email us at hello@vervewine.com to coordinate your future shipment.

Yes! For the summer season we are offering weekly delivery to the Hamptons. Order by 4PM Wednesday for a weekend delivery of wine. $12 delivery on orders $150 and above, $20 on orders under $150. At checkout, simply put in your Hamptons address and select Standard Shipping. 

NO SHIP STATES
Due to laws restricting the shipments of alcohol, we currently can not ship wine to
Alabama, Arkansas, Hawaii, Illinois, Kentucky, Michigan, Mississippi, Oklahoma, Texas, and Utah 

We currently can ship spirits to New York, California, and District of Columbia.

Payment

If you have a Verve Wine account, you can change your credit card info in your settings. If not, email us at hello@vervewine.com and we’ll make sure to edit your information.

Due to the recent Supreme Court ruling, Verve Wine is now obligated to collect sales tax on all orders, based on the origin in which the order was placed. Online orders will be charged sales tax based on the state tax stipulations of the shipping address used for the order. Orders placed for in-store pickup will be charged either New York or California sales tax, depending on the selected pickup location.

Yes.

Yes, email us at hello@vervewine.com and we’ll sort the refund out.

Verve Wine is happy to accept returns of unopened wine or spirits up to 30 days after the date of sale. Original sales receipt is required.

Refunds will be processed within 24 hours of your request. Please allow 1-4 business days for refund to be reflected in your account.